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FAQ - English


1. What are enveloped (enveloped) and non-enveloped (non-enveloped) viruses?

There are limited virucidal agents that only work against enveloped viruses, including flu viruses and the new corona viruses. Viruses with a shell are easier to destroy and therefore easier to deactivate using disinfectants.

Viruses that are not enveloped are considered to be more resilient to their environment. They include, for example, Rota or Noro viruses.

Source: 04/15/2020 by Elisabeth von Sydow

Enveloped Viruses

Influenza viruses (influenza) and corona viruses belong to the enveloped viruses, i.e. they are protected by a lipid-rich layer. Since this outer layer can easily be broken down by chemical substances, the viruses can be attacked by the disinfectants and lose their infectious power.

It is well known that enveloped viruses are more sensitive to disinfectants than non-enveloped viruses.

The products in the list are active against corona viruses and influenza viruses. disinfectants-to-fight-against-influenza-and-coronaviruses.html



2. What should you watch out for when choosing a disinfectant?


In the case of non-enveloped viruses, common hand disinfectants based on ethanol with an ethanol content of 62 percent or more are not always sufficient.

You should therefore always pay attention to the labeling of a disinfectant.

Important: A virucidal agent also works with enveloped viruses such as the coronavirus. Conversely, a limited virucidal agent does not help against noroviruses and the like.

Source: April 15, 2020 by Elisabeth von Sydow


To be sure that you are using a disinfectant that is actually effective against noroviruses (non-enveloped viruses), we recommend that you use a disinfectant that is labeled “virucidal”.

Virucidal disinfectants can fight both enveloped and non-enveloped viruses.



3. How do I use hand disinfectants correctly?


In order for the disinfectant to work properly, it must be used properly. In addition, you should always pay attention to the declaration whether it is also effective against the corresponding germ group.

• To ensure that the hand disinfectant works safely, you should put enough liquid on your hands (at least three milliliters).

• You should then pay attention to the required exposure time and properly disinfect your hands during this time. At least 30 seconds are necessary here. Don't forget your fingertips and the spaces between your thumb and forefinger. This is because, as these areas come into contact with surfaces most frequently.

• In the case of a disinfectant for surfaces, you should apply sufficient solution to the surface to be cleaned and also pay attention to the declared exposure time. Effectiveness is only guaranteed if used properly.

• Disinfectants should be used if you cannot wash your hands thoroughly when you are on the move or if there is an illness in your household.

Source: April 15, 2020 by Elisabeth von Sydow


4. Links & other sources of information

Coronavirus (

Coronavirus (

5. Why does our disinfectant smell slightly medicinal after being rubbed in?

The premium quality of our products is our absolute priority. The "smell" issue of disinfectants has increased since the beginning of the pandemic.

In April 2020, 20Min published an article that reported on a tweed from the BAG. It is reported that an increasing number of concerned parents have contacted Tox Info Suisse because their children have taken disinfectants.

We would like to point out that it is in the nature of things that a disinfectant should primarily destroy dangerous fours on hands and surfaces for as long as possible. With frequent use of these agents it is understandable that an increasing sensitivity arises in the perception of the smell.

However, we are not only concerned with your safety with regard to Covid19, but also that of the children. Therefore, we believe it is safer for children if a disinfectant smells like disinfectant rather than mint, lemon or the like, which could encourage drinking. The slightly medicinal smell also conveys the high and intended effectiveness.

Furthermore, we would like to refer to the BAG recommended handling of hand disinfectants. In order to destroy enveloped viruses (e.g. influenza viruses, Sars-CoV-2 virus), sufficient disinfectant liquid must be taken in the palm of the hand (do not touch the nose to smell) and any areas at a good distance from the nose for at least 30 seconds of the hands with it and thus rub the disinfectant. Only then should the scent be checked and perceived by hand to the nose.

Click here for the BAG tweed, in April 2020
BAG on Twitter: "#CoronaInfoCH #Coronavirus # COVID19 Disinfectant gels should be kept within reach of adults, but not children.


6. Do I have to dilute the disinfectant?

No, each of our premium disinfectants is ready-to-use.


7. Your questions to us

Do you have any questions or suggestions for us, please do not hesitate to contact us.

Hello-Team (at)